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Customer Service Specialist with German

Wrocław Permanent PLN108.000 - PLN132.000 per year View Job Description
Customer Service Specialist will join our client's internal Order Management team and will play a key role in coordinating order‑to‑delivery processes for German‑speaking and global customers. This is a back‑office role focused on accuracy, communication, and cross‑departmental coordination.

Added 02/04/2026

  • Flexible working hours (one timezone/shift) & hybrid work model (50/50)
  • Candidates without prior experience are welcome.

About Our Client

Our client is a well-established international manufacturing company with a growing operational hub in Wrocław. They are known for their commitment to delivering high-quality products and services to their global clientele.

Job Description

  • Serve as the primary (multichannel) point of contact for German-speaking clients, addressing their inquiries and concerns in a timely manner.
  • Processing and managing customer orders in line with the company's procedures
  • Entering and maintaining order data in ERP/CRM systems (Excel, MS Dynamics)
  • Coordinating order fulfilment with internal teams (Production, Logistics, Planning, Customer Service)
  • Tracking order status and monitoring delivery timelines
  • Preparing order‑related documentation, reports, and summaries
  • Supporting internal and external stakeholders with relevant information
  • Identifying and resolving delivery or order‑related issues

The Successful Applicant

A successful Customer Service Specialist within an Order Management team should have:

  • Fluent German and English - C1 level required
  • Strong communication and organizational skills
  • High attention to detail and ability to work with data
  • Previous experience in customer service, logistics, order management, or administration is welcome
  • Open mindset and willingness to work in an international environment
  • Availability to work in a hybrid model (50/50 office & remote)

What's on Offer

  • Competitive annual salary ranging from 108.000 PLN to 132.000 PLN (depending on seniority, experience and recruitment process performance).
  • Employment in a stable, global manufacturing company (full-time)
  • Opportunity to join a developing operations hub based in Wrocław
  • Full onboarding and training - candidates without prior experience are welcome, provided they are fluent in German and English
  • Attractive benefits package (e.g., medical care, sports card, insurance)
  • Professional development and career growth opportunities within SSC / hub structures
  • Supportive and international working environment
  • Flexible working hours (one timezone/shift) & hybrid work model (50/50)
  • Annual bonus



If you are an enthusiastic Customer Service Specialist with German looking to make an impact in the industrial and manufacturing industry, we encourage you to apply today!

Contact
Kacper Wurszt
Quote job ref
JN-042026-6987242

Job summary

Sector
Customer Service
Sub Sector
Customer facing
Industry
Business Services
Where
Wrocław
Typ umowy
Permanent
Consultant name
Kacper Wurszt
Job Reference
JN-042026-6987242